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Team Manager Social Media (m/f) German, Maastricht

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Offered by:

people-s-place GmbH

Other
Maastricht
German, English

Description:

Are you looking for a Team Leader position in an international company that is highly enriched by people from all over the world? Do you care for your team and at the same time you are strongly oriented towards customer satisfaction? Together with our client in the Netherlands we are looking for a Team Manager like that for their Social Media department. Our client is a prestigious German car manufacturer and their philosophy is to exceed customer expectations while providing the best service possible. Customer service means for our client passion and dedication, day by day; a key performance to build up strong and lifelong client relations.

 

Your Responsibilities:

• You will manage the German Social Media Dialogue team (app. 15 agents) and deal with all relevant aspects
• You will monitor and coach your team on the handling of customer contacts and dealing with cases
• You will monitor the individual and the team KPI's
• You are responsible for identifying training, information and equipment needs and you will coordinate the fulfillment of these needs
• Another task is checking and if necessary adjusting staffing level to an efficient level
• You are the intermediary between other departments and the team
• Participating in the resolution of procedural issues with market performance centers (MPC's) and dealers is another one of your responsibilities
• You work continuously on improvement processes in order to contribute to effictiveness and efficiency within the company and your team

This is a full-time position (40h/week), shifts including weekends. (Monday-Sunday, 8:30am - 9pm)

Requirements:

• You have excellent German communication skills - written and verbally
• You are fluent in English, also in oral and written form
• You have relevant work experience with focus in Customer Service Business (min. 5 years)
• You have already gained work experience as a team leader
• You are strongly customer oriented and you have good coaching skills
• You work proactive and independently along with your strong stress mangement skills
• Ideally you already gained some work experience within Social Media

Salary Benefits:

Our client offers you in exchange a job opportunity in a multicultural working environment plus
• An attractive salary in addition to a variety of bonuses
• Additionally, you will collect a generous relocation package including six weeks housing and reimbursement for first arrival, housing fee and moving costs
• Collective health insurance at discounted rates
• Pension plan
• Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs

Work Hours:

40 hours per week