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Social Media Dialogue Representative - German

Marketing / PR
Maastricht

We are looking for a highly motivated Social Media Dialogue Representative (m/f/d) for an amazing job opportunity located in Maastricht in the Netherlands. Our client is a worldwide known and successful international automotive company. We would like to present you the opportunity to work for an employer where you can not only achieve career goals, but also evolve personality. Our client's customer support represents a great company with high quality standards and people who care. You love creative writing, blogging and communicating with people? You have passion for the automotive business? You are a social media expert? You have a good feeling for interpersonal communication? On top of that, you have this investigation gene and do not give up until you find a proper answer to a question? THEN, we have the right job for you!

Social Media Dialogue Representative - German

Description and responsibilities:

  • Entering into dialogues with customers via different social media channels
  • Following up / monitoring live social media dialogues in written form
  • Providing the best customer care in order to enhance worldwide customer satisfaction
  • Thorough investigation in customer background prior to making customer contact
  • Sharing information in database and informing team members and other relevant parties
  • Signalizing bottlenecks in processes and guidelines and suggest solutions
  • Managing own inbound work load
  • Constant monitoring of all incoming comments
  • Responding to customers' comments and enquiries online and in a timely manner
  • Working within guidelines and processes, but retaining flexibility to deviate from these guidelines and processes when required
  • Building own networks in order to have the latest and most reliable information available This is a full-time position (40 h/ week) in different shifts from Monday to Sunday (8:30am - 9pm).

Your profile:

  • Near-native languages skills in German and fluency in English, both written and spoken
  • Excellent communication and interpersonal skills
  • Strong focus on sustainable customer satisfaction
  • Problem solving through customer focus
  • Ability to identify and act to customer reaction in appropriate manner
  • Previous customer service experience is an asset
  • Stress management - handling workload and demanding customers
  • Accuracy with data handling
  • Quick thinker and team player
  • Ability to prioritize, analyze, plan and coordinate work volumes
  • Knowledge of and experience with social media platforms and usage preferred
  • Experience within professional social media dialogue and blogging is a plus

Benefits:

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic and multicultural working environment, where people work to give their best, but have fun as well.

Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costs

Collective health insurance at discounted rates

Pension plan

Holiday allowance

Result-oriented bonus (variable payment) and shift allowance

Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs

An extensive initial training at the beginning and a follow-up buddy programm

Great chances for your personal and professional development

Requirements:

Near-native languages skills in German and fluency in English, both written and spoken * Excellent communication and interpersonal skills * Strong focus on sustainable customer satisfaction * Problem solving through customer focus * Ability to identify and act to customer reaction in appropriate manner * Previous customer service experience is an asset * Stress management - handling workload and demanding customers * Accuracy with data handling * Quick thinker and team player * Ability to prioritize, analyze, plan and coordinate work volumes * Knowledge of and experience with social media platforms and usage preferred * Experience within professional social media dialogue and blogging is a plus