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Order Management Representative - Swedish, Maastricht/ NL

Customer service
Maastricht

Our client is a leading manufacturer and marketer of disposable medical devices used in interventional, diagnostic and therapeutic procedures, particularly in cardiology, radiology, oncology, critical care and endoscopy. They set themselves the goal to become the world's most customer-focused healthcare company by understanding customers' needs, and innovating and delivering a diverse range of products that improve the lives of people, families, and communities throughout the world. More than 80 employees wcork at the constantly growing office in Maastricht which was established in 2008. The order management & customer service team with around 20 employees from all over Europe is expanding and is looking for an additional Order Management Representative (m/f/d) to work on the Swedish market.

Order Management Representative - Swedish

Description and responsibilities:

  • Promptly answering incoming customer calls and e-mails to place orders for products
  • Entering sales orders and being responsible for all aspects of that order until satisfactory delivery to the customer is made
  • Researching and resolving complaints, problems, and concerns that customers may have with all facets of product ordering, sales, and service
  • Supporting customers with various enquiries about products
  • Tracking product shipments upon the customer's request
  • Sending product samples to customers upon their request
  • Liaising with shipping, marketing, quality assurance and manufacturing to ensure that products are available as soon as possible for shipment to the customer
  • Tracking progress of and being responsible for ensuring that custom kits are manufactured in a timely manner to meet customers' demands
  • Supporting the Sales Reps and Sales Manager with various tasks and projects, like various sales reports, promotional projects, preparation for sales meetings, product launches, written price quotations and offers
  • Backing-up for other Customer Service Representatives and colleagues
  • Performing other related duties and tasks as required

Your profile:

  • Work experience in a similar or related function
  • Great communication and interpersonal skills
  • Ability to work effectively as part of a team and make decisions quickly and accurately
  • Knowledge of applicable customer service techniques and the ability to apply those techniques while working with the public
  • Knowledge of returned goods and shipping processes would be an asset
  • Very good language skills in Swedish (C2) and English (C1) in oral and written form
  • Very good computer skills

Benefits:

  • Our client offers you a deversified job opportunity in an ambitious, professional, dynamic and multicultural working environment, where people work to give their best and have fun at the same time
  • Our client offers a nice total package inlcuding a generous relocation package with 4 weeks housing and reimbursement for first arrival, housing fee and moving costs /relocation allowance
  • Collective health insurance at discounted rates
  • Quarterly bonus
  • Holiday allowance of 8% of the gross annual salary
  • Pension plan
  • Transportation plan
  • Great chances for your personal and professional development

Requirements:

* Work experience in a similar or related function * Great communication and interpersonal skills * Ability to work effectively as part of a team and make decisions quickly and accurately * Knowledge of applicable customer service techniques and the ability to apply those techniques while working with the public * Knowledge of returned goods and shipping processes would be an asset * Very good language skills in Swedish (C2) and English (C1) in oral and written form * Very good computer skills