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Customer Service Representative - UK & Ireland

Customer service
Maastricht

Our client is a worldwide popular car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Their value prepositions are fascination, perfection, responsibility and quality. Currently, they are seeking to hire a Customer Service Representative with English (m/f/d) in Maastricht.

Customer Service Representative - UK & Ireland

Description and responsibilities:

  • As a Customer Service Representative you are the most important interface between the customer and the organization
  • You insure that customer concerns and inqueries are dealt with adequately
  • You take care of after sales-service, service-, technical and product-related inqueries and general questions about the company
  • Contact with clients takes place via telephone, mail, fax or e-mail
  • You manage the services to customers and transfer product knowledge

Your profile:

  • Higher vocational education
  • Fluency in English
  • Good written and verbal skills
  • Advanced negotiation skills
  • Computer literacy
  • Very good knowledge of geography and culture of UK / Ireland
  • Experience in customer care
  • Good understanding of customer satisfaction
  • Team player
  • Open-mindedness to a diversity of cultures
  • Ability to prioritize, analyze, plan and coordinate on high volumes
  • Multi-tasking is not a problem for you

Benefits:

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic and multicultural working environment, where people work to give their best, but have fun as well

Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costs

Collective health insurance at discounted rates

Pension plan

Result-oriented bonus (variable payment)

Holiday allowance

Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs

An extensive initial training at the beginning and a follow-up buddy programm

Great chances for your personal and professional development

Requirements:

* Higher vocational education * Fluency in English * Good written and verbal skills * Advanced negotiation skills * Computer literacy * Very good knowledge of geography and culture of UK / Ireland * Experience in customer care * Good understanding of customer satisfaction * Team player * Open-mindedness to a diversity of cultures * Ability to prioritize, analyze, plan and coordinate on high volumes * Multi-tasking is not a problem for you