Customer Service Representative - German - Hoofddorp

Customer service

For one of our international clients within the fashion industry, we are looking for a pro-active and self motivated Customer Service Representative Wholesale.

Main Tasks
The responsibility of the Customer Service Representative is to ensure that the Wholesale receive a high quality level of service. The Representative manages order books, provides customers with product and service information and resolves customer problems/claims.

  • Track and Trace orders.
  • Investigate irregularities of orders and inform customers as required.
  • Actively insure that orders flow through the system flawlessly by managing exceptions.
  • Handle return requests incl. arranging of pick-ups.
  • Handle of non-inventory credit or invoice requests
  • Provide product and service information to customers.
  • Provide information on status of orders to Sales as well as customers.
  • Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes.
  • Log in and update customer information in CRM systems.
  • Resolve product or service problems by clarifying the customer complaints; expedite correction or adjustment; follow up to ensure resolution.
  • Recommend potential services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Escalate issues in a structured way to CS Management or contact departments.
  • Participate in process improvements.
  • Support Sales with any information required from the head office.


  • Excellent customer handling skills
  • Excellent communication skills written and verbal in English and German.
  • Solid problem-solving skills with Quality focus
  • Good interpersonal skills
  • PC literate & Multitasking
  • Flexibility to take on additional responsibilities and tasks when required
  • Is able to work under pressure and meets deadlines
  • Possess natural curiosity to understand processes, departments & clients
  • Have a proactive approach in tackling new challenges