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Customer Service - German (m/f)

Customer service
Groningen
German, English, Dutch, French, Spanish

Description:

Currently we are looking for a native German speaker for our Customer Service team. Your tasks will be:

  • Responding to customer queries (by email and phone) in German and English
  • Managing customer queries regarding user accounts, order status and product related questions
  • Making sure our website remains customer friendly by forwarding customer feedback to the responsible departments
  • Participating in cross-departmental and internal meetings in order to improve internal structures and processes within our customer support team

Requirements:

  • At least one year of professional experience in customer service (email & phone)
  • You remain calm in stressful situation and are able to set your priorities
  • You are able to act independently, self-responsible and think holistically
  • You are a communicative team player with a high service orientation
  • You feel comfortable interacting dynamically between the departments
  • High consulting and sales competence accompanied by an open and relaxed manner
  • You are business fluent in English and German (spoken and written)
  • Interest in personal progress within our growing team

Salary Benefits:

  • A small personal team in which you will feel at home very quickly. There will be no outbound telephone calling or call centre atmosphere.
  • Constantly new challenges and tasks to help you develop
  • A target oriented team within a dynamic and appreciative work climate
  • Flat hierarchies and individual training possibilities
  • Diversified and exciting work tasks with a lot of room to contribute your own ideas
  • Attractive salary, holiday payment (1 salary) and 27 days of vacation
  • A passionate and up to date company with a strong will to implement new projects and objectives
  • Coffee, tea and fruits are complimentary and we offer a weekly voluntary sport programme for the whole company
Work Experience:

1-2 Years

Work Hours:

40 hours per week

About the company:

Global-Tickets consists of German, Dutch and English speaking employees based in Groningen. We offer tickets to the most popular sports, music and entertainment events. At Global-Tickets we rely on professionalism and reliability in a friendly and open working environment: German perfection meets Dutch composure.

Living and working in Groningen

Groningen is a beautiful university town in the Netherlands located 50km behind the German border with a population of approximately 200.000. Its large number of students (approx. 50.000) provide a charming youthful character to the city. Historic buildings are met by various rivers and canals and offer the city a cosy atmosphere.

Do you want to join our team?

We look forward to receiving your application (cover letter, CV, references), as well as your salary indication by e-mail to Mrs. Luise Richter.