close

Technical Customer Support native level German speaking

Customer service
Deurne
German

Description:

Currently, we are looking for someone to join the technical support team. You will be working in a small, international team.
Some of your tasks will be:

• Ensuring the correct and appropriate answers are given following the procedures
• Answering questions from customers via e-mail using MS Outlook and / or MS Internet Explorer
• Answering difficult technical issues
• Ensuring a proper call registration
• Maintaining a good communication with colleagues
• Consulting the direct supervisor if threatened escalation
• In consultation with the immediate supervisor can be used on multiple workstations
• Take care to properly comply with the established quality guidelines call the contact section
• Upon request backup support for RMA or repair

Requirements:

First of all, we are looking for someone who is motivated with great communication skills.
Besides that, we would like you to have:

• (at least) VMBO degree
• Business fluent in German and English (both oral and written). Dutch would be a plus!
• Flexible
• Studious
• Affinity with computers
• Willing to keep knowledge up to date
About the company:
Our client has been a leading one-stop provider, distributor and after-sales service company of electronic components since 2000.They provide their clients total solutions through quality processes designed to fulfill and enhance the level of service.