Technical Customer Support | German & French

What will you do?
As a Technical Customer Support you form the link between international customers on the one hand and the internal after-sales organization and other internal stakeholders on the other. You significantly contribute to the excellent performance of the company systems in the field.

• You will be managing international customer demand across the board.
• You are the single point of contact and advise the customer both re-actively and proactively in terms of solutions, giving quotations and preparing the deployment of service engineers or the shipment of parts.
• You are the customer coordinator in all areas both on technical and commercial and you know how to build a good relationship with the clients.
• You have contact with internal and external stakeholders (German & French speaking markets)
• You handle and report on both the substantive and financial sides of the projects.
• You always see opportunities to go the extra mile for clients with the products and services. Finally, you look at what can be improved in the follow-up phase so that you continue to learn and develop.
• The job includes regular national and international client visits.
• You communicate proactively and ensure that the various colleagues and departments provide the necessary information. 
• You have experience in a technical after-sales/service environment and can contribute with your knowledge and expertise to the further design and professionalization of the work processes (in an ERP environment)

Requirements:

Who are you?

• Professional Education level of work and intellect. This could be a commercial background with an affinity for technology, but also a technical background with commercial drive
• If you don't have the technical background, it's important that you are willing to learn and have a keen interest in machinery (mechanical, hydraulics, electrical etc.)
• You like to visit customers from time to time to discuss offers for the “bigger” job
• You have a high proficiency of German (C1-C2) & French (C1-C2 level) and fluency in English, Dutch is an advantage - not a must.
• You have relevant work experience in a technical-commercially oriented, service-oriented position
• You have good communication skills and are very proactive and customer-oriented
• You think in terms of opportunities and solutions and have an entrepreneurial spirit
• You are a service-oriented but critical person who does not shrink from bringing matters to the attention of customers, sales staff and the internal organization
• You have a valid working permit for the Netherlands (Our client doesn't not offer sponsorship)
• You are living in Groningen area

Salary Benefits:

• This is a full time position - 40 hours per week. Long term
• The salary is between € 2800 - € 4000 depending on work experience and education. The salary is monthly gross.
• You will join an internationally operating organization with substantial growth ambitions.
• Plenty of opportunities for personal development.
• Good employment conditions in line with market terms.
• 27 holidays per year + 13 ADV days
• Travelcost will be reimbursed
• Participation in the pension scheme & collective discount on healthcare
• You may work from home and flexible working hours (needs to be discussed with the department manager)

Our client is an expert in waste sorting and recycling. You will be part of the After Sales Team (approx. 30 people - internal & external teams)