Operations Advisor | German

Customer service
German and English

Are you looking for a Customer Service positions that offers more responsibilities than just providing excellent customer service? Exciting! Than this opportunity might be something for you.

For one of our international clients – a British company that specializes in providing insurance solutions and support services to businesses across various industries – we are currently seeking for a German-speaking Operations Advisor to join their team in Amsterdam. In this role, you will play vital role in providing top-notch support to customers and clients as well as ensuring smooth claims resolution. Your focus will be on acting as a point of contact for customers and clients, respond to inquiries and questions, and communicating both internally and externally to coordinate tasks related claims resolution.

In this role, you will:

  • Respond promptly and accurately to customer queries, and keeping detailed records
  • Build strong relationships with stakeholders, both internally and externally
  • Prioritize tasks to meet deadlines and handle complaints effectively, as well as provide support to team members when needed
  • Gather documentation and evidence for claims investigations, and evaluate coverage and estimate losses
  • Communicate claim status effectively with insurers and customers
  • Coordinate repairs/replacements with suppliers and ensure compliance with regulations

For this role, we are searching for someone who:

  • Has prior experience of working in a customer-facing position
  • Is fluent in English and German
  • Enjoys providing a positive and efficient customer experience
  • Sees the solution rather than the problem and has a good eye for details
  • Is available 40 hours/week and is open to come to the office 2 days/week

Does it sound interesting? Feel free to apply or contact me for more information at

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Please note that we can only consider candidates who already reside and are eligible to work in the Netherlands without time limitation.