Team Lead - Customer Service Representative | German

You can work from home 1day a week, but training will be 100% at the office.
As Team Lead Customer Service, you will oversee and guide a team of 3 Customer Service Representatives dedicated to managing relationships with our client’s German-speaking customers. You will ensure the delivery of excellent technical and commercial support while driving team performance and customer satisfaction.Acting as a key liaison between our client’s customers and internal departments, you’ll help optimize processes and ensure timely, accurate order fulfillment.
Key Responsibilities:

• Lead and support the customer service team to help them do their best work.
• Make sure the team answers all customer questions (technical, commercial, or delivery-related) in a timely and accurate way.
• Be the main link between the customer service team and other departments like Order Entry, Logistics, and Finance.
• Ensure phone calls and emails are handled quickly and professionally.
• Help solve difficult customer problems or complaints.
• Look at how the team is doing and find ways to improve the service.
• Make sure all customer information is entered correctly into the system.
• Share reports and updates about team performance and customer feedback with management.