We are seeking a proactive and detail-oriented Sales Support Associate to provide vital support to our client's sales teams located in the Netherlands, Germany, and Poland. This role will be the communication hub between sales, customers, and warehouse operations, ensuring smooth order processing and excellent customer experience.
- Order Management: Accurately enter customer orders into the CRM system and send timely order confirmations to customers.
- Coordination: Maintain continuous and clear communication with the Warehouse Manager in the Netherlands to track stock availability, order status, and dispatch schedules.
- Internal Communication: Serve as the primary liaison between the sales teams and the Warehouse Manager to ensure seamless information flow and problem resolution.
- Customer Interaction: Respond to customer queries related to order confirmations and shipment updates professionally and promptly.
- Additional Support: Assist the sales and warehouse teams with various administrative and operational tasks, including those that may fall outside the traditional sales support scope.
- Invoicing: Prepare and send invoices to customers; follow up on outstanding payments when necessary
Please note that our client is not a registered organization with the IND, therefore we are
not looking for candidates who require sponsorship to gain a work permit.