Operations Advisor | French

Are you looking for a Customer Service positions that offers more responsibilities than just providing excellent customer service? Exciting! Then this opportunity might be something for you.

For one of our international clients – a British company that specializes in providing insurance solutions and support services to businesses across various industries – we are currently seeking for a French-speaking Operations Advisor to join their team in Amsterdam. In this role, you will play vital role in providing top-notch support to customers and clients as well as ensuring smooth claims resolution. Your focus will be on acting as a point of contact for customers and clients, respond to inquiries and questions, and communicating both internally and externally to coordinate tasks related claims resolution.

In this role, you will:

• Respond promptly and accurately to customer queries, and keeping detailed records
• Build strong relationships with stakeholders, both internally and externally
• Prioritize tasks to meet deadlines and handle complaints effectively, as well as provide support to team members when needed
• Gather documentation and evidence for claims investigations, and evaluate coverage and estimate losses
• Communicate claim status effectively with insurers and customers
• Coordinate repairs/replacements with suppliers and ensure compliance with regulations

For this role, we are searching for someone who:

• Has prior experience of working in a customer-facing position
• Is fluent in English and French
• Enjoys providing a positive and efficient customer experience
• Sees the solution rather than the problem and has a good eye for details
• Is available 40 hours/week and is open to come to the office 3 days/week

What's on table?

• Great onboarding training to be successful in the job
• Quarterly bonus scheme based on individual and company's performance
• 25 holiday days
• Full travel reimbursement 
• Multinational and supportive environment with team initiatives and outings

Does it sound interesting? Feel free to apply or contact me for more information at maria@adamsrecruitment.com

Please note that we can only consider candidates who already reside and are eligible to work in the Netherlands

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