Customer Support Specialist | Dutch C2
Posted on July 18, 2025
Eindhoven
Dutch
Posted on July 18, 2025
About this role
As a Customer Support Specialist your responsibilities will include:
- Providing support to customers after the onboarding process and following project delivery.
- Acting as the first point of contact for customers in case of any issues (support desk).
- Conducting on-site training for users to ensure they effectively utilize client's systems.
- Managing small follow-up projects, ensuring customer needs are met.
- Safeguarding and sharing knowledge about systems and providing solutions for hardware and software problems.
- Drafting and managing Service Level Agreements (SLAs).
Requirements
We are looking for a driven professional.
- No IT background required, but some technical affinity is a big advantage.
- Excellent communication skills, both verbally and in writing, with the ability to explain technical solutions clearly.
- Strong analytical and problem-solving skills with attention to detail.
- Eagerness for professional growth and a proactive, independent work ethic.
- Customer-focused attitude with a commitment to providing excellent service.
- Familiarity with software is a plus.
- Strong Dutch skills are required, and business level of English is required
- 32 or 40 hours per week availability
- You live in the Eindhoven area
Salary
€2800-€3500 per month
The company
Our client is a dynamic and fast-growing global business with over one million daily users worldwide, including top brands.
Application Procedure
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