The Customer Service Officer Import is responsible for overseeing all import-related customer service matters for designated trade lanes or a specific portfolio of customers. This role involves addressing inquiries from customers, internal departments, and other SSL (back) offices, while seamlessly multitasking within the Customer Service Import team.
This position is a 6-month contract role to start with- Efficiently manage the handling of incoming vessels and associated tasks in a timely manner
- Coordinate on-carriage arrangements in collaboration with the Transport department and keep customers informed about container status
- Address and resolve customs-related issues and notify relevant agencies of any incorrect system data
- Verify that payments are received on time before releasing shipments for designated customers, and support Sales and Finance with payment follow-ups
- Monitor all additional costs related to individual bookings
- Enhance customer satisfaction by providing timely and proactive communication
- Ensure adherence to freight processes and reporting, aiming to minimize last-minute issues and confirm that accurate charges are applied
- Continuously evaluate, improve, and implement internal procedures and company policies; update customer profiles accordingly
- Identify and recommend new products or services to management based on customer feedback and needs analysis