Account Coordinator - Dutch C2 & English

For the Sales and Support team in Hoofddorp we are looking for an Account Coordinator Dutch speaking. As an Account Coordinator, you are primarily responsible for all customer contact in the Benelux region.
Main tasks:

• Manage the general sales process by:
  • Support the achievement of the growth plan by safeguarding existing business and expanding business. This involves initiating contact via various channels (email/ phone/ teams) and following up on leads.  
  • Creating quotations and follow up to create contracts including all related tasks (hand out, returns, invoicing etc.)
  • Administer service enquiries and follow up related tasks
  • Contract changes (reduction, termination, transfers)
  • Credit notes
  • Handling/registration of broken stock/broken padlocks
• Manage and maintain customer master data in administrative systems
• Provide support and give feedback about market and customer background to respective Key Account Managers as well as relevant colleagues
• Handling general enquiries of customers and partners (prices and products, general information, complaints, administrative system)
• Maintain and create a high level of customer satisfaction
• Identify improvements and potential for market activities and report pro-actively
• Monitor and control customer balances
• Debtor management (disputes, unallocated payment, direct debit)