close

Customer Service Representative native level Danish and English speaking

Customer service
Boxtel
Danish

Description:

• Answering inbound contacts (phone, email) from customers
• Troubleshooting, diagnosing and resolving any product related questions or problems
• RMA handling
• Logging customer details, documenting the problem and escalating whenever necessary
• Ensuring customer satisfaction in all customer contacts

Requirements:

• computer literacy – good knowledge of Windows
• able to follow procedures
• good troubleshooting skills
• excellent customer service skills
• good typing skills and able to multitask
• (near) native command of Danish and excellent level of English
• contact center working experience is advantageous
• self-starter, independent worker
• resilience
About the company:
For a well-known blue chip brand our client provides low technical and RMA support on consumer electronics. Most customer queries are regarding tablets/laptops and multimedia devices. The customer service advisor will provide excellent customer services to consumers and assist them with installations, troubleshooting and problem solving in an efficient and customer friendly manner.