Customer Service Officer with fluent level German and Dutch

Customer service


- Managing the sales order fulfillment process in an optimal way, including processing in SAP- Managing the order delivery process, including communication with customers, sales colleagues, monitoring the delivery schedule- Pro-actively manage commercial relationships with customers in Europe as one- stop-customer shop, in close cooperation with sales
- Prepare adequate quotations on customer requests accurately and in time
- First point of contact with regard to order claims, responsible for monitoring the process


- Passion for serving customers
- Energetic
- Entrepreneurial
- Self starter
- Accurate
- Sense of humor (work hard, laugh hard)
- Excellent communication skills
- With an interest in International Business
- Fluent in German and English (or other European languages)

Your challengeA challenge to help build and maintain the reputation of offering excellent service to our customers. Keep pace in an International Business environment.
About the company:
Our client is a leading lighting manufacturer, operating worldwide. The organization has significantly expanded its product line to include a vast array of products and services—ranging from electrical appliances to large-scale commercial lighting solutions. This success has propelled to be the largest home lighting company in the Asian market and still increases business every year.
Their recent growth has not only come domestically, but also internationally – with sales and services now offered in over 50 countries worldwide. This is due not only to the demand for our high-quality products, but also to the company’s strong commitment to research and development. Because of their strong emphasis on innovation, they have been able to stay at the forefront during the global switch to affordable LED technology.