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Sales Support Representative | English

Sales
Amsterdam

Are you looking for a new challenge within an organization which is very focused on improvement; really fast paced and you can learn to be truly adaptable and flexible? Do you have at least 1-2 years of experience in sales support/customer service? Do you speak English fluently? Are you a proficient user of Excel?

Then I am looking for you!

In this company, no day is the same. It is a wonderful learning environment to fast track your career growth.

Job responsibilities as a Sales Support Representative:

  • Act as a single point of contact for customers and the international sales organization assigned to you with regards to all order related matters
  • Establish key client relationships in order to improve customer satisfaction
  • Correctly and efficiently process and manage all purchase orders into sales orders through JDE (ERP system) following contractual agreements and internal guidelines
  • Ensure that all order related data is well maintained in JDE and other supporting systems and departments within the company
  • Manage and monitor progress of sales orders and proactively communicate to customers and/or sales organization
  • Prepare and apply for shipping and export documents, both internal as well as with governmental bodies and third parties
  • Manage the complete international shipping process ensuring that specific customer requirements are followed
  • Determine and prepare required export, transport and billing documents to secure a smooth and problem free shipment
  • Proactive communication and interaction with all departments and third parties. Escalate to manager whenever needed
  • Support credit control/collection

Job Requirements

  • Bachelor degree in Business administration, Logistics or Supply Chain (or level gained through experience)
  • Minimum of 1 year’ experience within sales support or customer service
  • Experience with customer relations in an international B2B market and food industry (bonus)
  • Experience with international payment terms, customs and incoterms (is a plus)
  • Experience in export and document handling is a big plus
  • Demonstrated knowledge and understanding of an ERP system and Excel
  • Fluent in English both written and verbally is a must; Fluency in Dutch or German is a bonus

Benefits

  • Positive, flexible, open, hardworking but fun environment
  • Great salary package including: 8%, 13th-month pay, 25 days holidays plus 9 ADV days, good pension contribution
  • Possibility to take additional training and courses for professional development