Sales Operations Executive - English



Our client, a leading global events and media company is currently looking for a talented junior-level Sales Operations Executive, to join their team in Amsterdam.
The Sales Operations Executive role supports a business unit sales team, who are selling multiple brands (products/events) to customers across various regions.
Sales Operations is a pivotal new function within the overall business, linking Sales teams with the central Sales Operations to provide structured sales administration, Salesforce (CRM), data analysis, plus reporting and information entry support to the business unit Sales teams.
The Sales Operations Executive will report to the Sales Director offer support for the entire Sale business unit.
Candidates must have knowledge and understanding of Sales systems such as Salesforce and ESOP, whilst supporting IT service requests through Service Now. The role will work closely with the regional CRM team, to support in the set-up and management of Sales campaigns within Salesforce, and liaising with relevant business unit Sales leaders (Hof Business Development and Hof Account Management) to assign sales campaigns to individual sales team members.
The role will also entail support with the management of data quality, accuracy, and consistency for the business unit, whilst also being on hand to support specific business units with their reporting or analysis requirements. Another important part of the role will be to support sales data entry into ESOP (Electronic Sales Order Processing) system, ensuring the quality and accuracy of information which is entered into ESOP.
Whilst the candidates will support the business unit sales teams they will also be on hand to support Exhibitor Marketing Event Ops and the Customer Service teams, with data requests and reporting needs.
Job Profile for Sales Operations Executive
Responsibilities will include but not be limited to:
  • Act as a liaison between sales teams and the regional CRM team
  • Support ad hoc and regular reporting for Business Unit Sales teams
  • Support reporting on sales performance
  • Actively looking at Salesforce to observe usage, movement of Sales opportunities and keeping Sales leadership informed
  • Occasionally help develop proposals for Account and Business Development Managers, or other members of the sales team
  • Manage and update Salesforce (CRM) and associated Sales order processing tools (ESOP, ASOP, ISOP) with sales contracts and products information through the sales process
  • Provide forms (text) for sales, stand upsells, promo opportunities, catalogue (publishing events), stand sharing forms for the online customer tools and contract creation
  • Responsible for producing text for contract creation within ESOP
  • Support the Head of Business Development to maintain a list of hot leads; actively track competitive shows and/or publications to seek out new leads
  • Assist with administrative activities including scheduling meetings, preparing regular forecasting, preparing presentations for budget and strategy meetings
  • Work with the regional CRM team to communicate enhancements in Salesforce for use by the Sales teams
  • Provide and track Salesforce training for onboarding new hires and continuing user education
  • Provide feedback to the CRM team, on business adoption and issues to continually improve the Salesforce platform
  • Serve as Subject Matter Experts (SME) on Salesforce business process for sales teams
  • Support the adoption of Salesforce CRM system and Sales Excellence pipeline process
  • Support the setup and management of regional Sales events
  • Key liaison point with Customer Service and Event Operations team for customer data and event floor plan queries
  • Key liaison point with Customer Service Team to handover contracted customers for post-sale customer process to commence
  • Adhere and commit to the client’s Commitments and lead by example
Candidate Profile Sales Operations Executive
  • Fluent in English, both written and spoken
  • Bachelor’s degree preferred
  • Interest in the events industry and sales industry preferred
  • Well organised with good time management skills
  • Experience of data analysis and manipulation
  • Ability to proactively handle and respond to customer objections
  • Strong interpersonal skills
  • Confident personality with a high level of enthusiasm
  • Experience with Salesforce CRM desirable
What Our Client Offers
  • An exciting opportunity to work in an international, dynamic environment
  • Pension plan and travel cost reimbursement
  • The opportunity to grow professionally and personally
Work Hours:

40 hours per week