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Front Office Agent

Horeca / Tourism
Amsterdam

Who are we? You might not have heard about Pestana yet. But it´s a very established brand in Portugal and expanding around the world rapidly. Pestana is the largest Portuguese hotel group with 93 hotels present in Europe, South America and Africa.

Pestana hotel Group welcomes a new luxury hotel located on the Amsteldijk with 154 rooms, various meeting & venue spaces and a luxurious Spa, also long stay serviced apartments are available.

The Food & Beverage department will be managed under the supervision of well-known Chef Peter Lute. The hotel will have a buzzing bar serving the best cocktails, tonics and beers on draft. The restaurant, with garden, will be a vibrant place for both hotel guests and locals.

All outlets will be located in a phenomenal historical building updated with two completely new build wings. We are planning to open our doors in December 2017.

The role

If you are not familiar with the role already, please find below a summary of the main responsibilities of the Receptionist role:
  • Deal with the arrival and departure processes for all guests and all other related task that comes with it.
  • Provide information in an enthusiastic and friendly way to guests in person, on the phone, online, etc.
  • Deal with all administrative tasks
  • Spread smiles and good vibes making sure all guests enjoying themselves
  • Ensures all telephone calls are answered as quickly and efficiently as possible
  • Dealing with the in house guests accounting and ensuring the accuracy of guest billing.

Requirements:

You
  • have hotel or leisure related experience in a similar role.
  • have great language and communication skills in English and prefereably in Dutch;
  • minimum age of 25
  • have a drivers licence B
  • love responsibility and handle stressful peak periods like a pro;
  • have a flexible, hands-on, motivated and positive approach;
  • are a problem-solver who likes to take on challenges;
  • have experience with Opera or a smiliar reservations system;
What do we offer
Hi new colleague?
Nice to meet you. My name is Danny, HR Business Partner for the Pestana Amsterdam Riverside. A beautiful hotel where we are looking for passionate colleagues. Because we have a small team, there is a lot of freedom – this comes with responsibility.
The bar is high - and you should like that.

Congratulations, you have reached the end of this vacancy!

Does this mean that you are still enthusiastic? And do you see yourself in our team? Then I invite you to be creative and share your motivation to danny.dingjan@pestana.com.

Good luck!

Thank you very much for your interest in being part of the Pestana Hotel Group team.
The data received will be kept by Pestana Hotel Group, which will be used only for recruitment purposes for a period of 5 years.
You may, at any time and for free, exercise your rights of access, rectification or deletion of data, opposition, limitation and portability of your data, by contacting the Data Protection Officer of Pestana Hotel Group via email dpo@pestana.com, or by Registered Letter to Rua Jau nº 54, 1300 – 314 LISBOA.
In the event of a breach of data and to the extent that such breach is liable to pose a high risk to the rights and freedoms of the holder, you can always submit a complaint to National Committee of Data Protection
Work Hours:

Full time / Part time hours per week

About the company:
Who are we?

You might not have heard about Pestana yet. But it´s a very established brand in Portugal and expanding around the world rapidly. Pestana is the largest Portuguese hotel group with 93 hotels present in Europe, South America and Africa.

Pestana hotel Group welcomes a new luxury hotel located on the Amsteldijk with 154 rooms, various meeting & venue spaces and a luxurious Spa, also long stay serviced apartments are available.

The Food & Beverage department will be managed under the supervision of well-known Chef Peter Lute. The hotel will have a buzzing bar serving the best cocktails, tonics and beers on draft. The restaurant, with garden, will be a vibrant place for both hotel guests and locals.

All outlets will be located in a phenomenal historical building updated with two completely new build wings. We are planning to open our doors in January 2018.