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Technical Customer Support B2B – Excellent level Danish speaker

Customer service
Amsterdam
For our client in Amsterdam we are looking for Technical Customer Support B2B. Your role is to delight the customers with your passion and knowledge of their products. Customers will look for you for technical guidance and for advice in addressing their product usage and issue needs.

Main responsibilities:
• Providing email and phone support to our customers (B2B) and partners
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
• Investigating and taking care of large and complex technical support matters, where necessary working closely together with peers across all departments
• Constantly and pro-actively improve product knowledge

Requirements:

• Native or professional proficiency in Danish and fluency in English
• Excellent communication skills in Danish and English
• Two years experience in a similar role within customer service or in customer-facing role
• You are a flexible team player that knows how to manage time
• You enjoy sharing knowledge with others
• Having knowledge about vehicle electronics, telecommunication, or GPS would be an advantage
• Having basic PC knowledge is needed, having good knowledge of Windows OS, and knowledge of web browsers
• Passion for technology, curiosity on how things work, you are an investigator

Salary Benefits:

• Fulltime position in the center of Amsterdam
• An adventure in the SaaS and automotive market
• The chance to work in a fast moving, innovative and international team, dealing with all kind of different countries and cultures
• The company culture that likes to work hard and play hard. They like to have fun and value a good team dynamic
• Quarterly bonus plan
• Referral bonus system (half month of salary per hired candidate)
• Flexible benefits, 25 annual leave days (with a option to buy up to 10 days), flexible holiday plan, collective health insurance, pension scheme, up to 50% discount on products and discount on various shops, restaurants, bars, gyms, etc.
About the company:
Our client is an international company focused on fleet management, and tracking systems.