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Customer Support Representative - GERMAN Speaking Up to 44K + Base Salary + Bonus

Customer service
Amsterdam
German, English

Description:

Who are we looking for:

Thanks to your passion for customer service and your “can do” mentality, you make everything work as smooth as possible for the customer.

  • You are an import contact for our clients and your colleagues.
  • You take pride in keeping our order system complete and up to date.
  • To receive and to load the orders in SAP(first time right)with all aspects like: lead time, INCO terms, price accuracy and validity, packaging, labels, documents, minimum order policy and so on.
  • To monitor the order fulfilment process for the designated area of responsibility (geography and customer) and to provide proactive early warning communication on all bottlenecks and potential delays. To be accountable for this communication.
  • To liaise closely with all concerned departments (e.g. logistics, planning, finance) to try to resolve the bottleneck whilst keeping the customer and/or sales force representative fully up to date at all times.
  • To build excellent relationships with key contacts both at the customers and the sales representatives, colleagues in the different departments within the organization and the production plant in Ansbach.
  • To load and maintain all (customer) master data that fall under the responsibility of the Customer Service department.
  • Where any orders, quotes, prices or master data are not entered correctly into the SAP change them ASAP clearly communicate this to the departments involved and ensure it is correct going forward.
  • To coordinate (together with the sales representative) all communications between the Customer and the departments ensuring timely delivery of all documents relating to legal and quality issues and specifications.

Requirements:

Experience required

  • A Master Degree or a master degree level accomplished by working experience working, with 2 - 8 years of relevant experience in customer service in a FMCG company
  • Professional skills & key competencies
  • Ability to effectively build and maintain strong working relationships with both internal and external customers;
  • Strong communication skills;

Used to be working in an international environment;

  • Strong working knowledge of SAP
  • and MS Office;
  • German & English is required as this is a DACH Role.

What we offer you?

An independent, challenging and full time job within a great team in an international company; A competitive salary, including performance related variable reward? and pension scheme;

We pride ourselves on having a high performing and collaborative culture where we offer support and development to enhance your career and develop your knowledge and skills.

Salary Benefits:

Excellent Package and conditions

Work Experience:

3-5 Years

Work Hours:

TBC hours per week

About the company:

You provide a single point of contact for three household international food brands,customers and our sales offices, effectively managing and act as liaison on all issues relating to (existing) business and order fulfilment, supplying information, solutions, analysis and support to both customers and the sales force in the EMEA region (this position focusses on DACH market).