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Customer Support Rep. - Nordic - Amsterdam

Customer service
Amsterdam
Danish, Norwegian, Swedish

Description:

Our international client based in Amsterdam is looking for a Customer Support professional who will be responsible for taking inbound calls from prospective customers for their Nordic Market. The environment at our client is international and fast-paced. You will be working for a worldwide brand and are required to work in a professional manner providing the highest level of customer service.

Main Tasks

  • Offering customer service to end users in relation to a wide range of products
  • Answering emails / calls from customers efficiently
  • Ensure customer satisfaction by providing timely and accurate information
  • Logging detailed and accurate case notes to ensure optimal assistance for customers

Requirements

  • Intermediate vocational education (MBO)
  • You have strong typing and PC skills
  • Fluency in either Swedish, Danish, Norwegian or Finnish and the English language
  • Software related knowledge and aptitude is a plus
  • Sales mindset: passion to find the right solution for the customer , while also closing the sale and potentially up-selling the customer
  • Enthusiastic and efficient; you are very comfortable with communicating by phone and mail and you have a good writing expression.
  • You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
  • Well-organized, accurate, you are detail-oriented, professional and courteous with good self motivation.

The offer

  • An exciting job in an international environment in Amsterdam
  • Attendance bonus system
  • Referral bonus system
  • Irregular hours compensation
  • Location: easy to reach by public transport
  • Travel costs compensation possibilities for development and promotions
  • Health insurance benefits
  • Pension plan