close

Customer Support Professional - Nordic languages - Amsterdam

Customer service
Amsterdam

Our international client based in Amsterdam is looking for a Customer Support professional who will be responsible for dealing with inbound calls and emails from prospective customers for their Nordic Market. The contacts are regarding queries from a worldwide brand and are to be addressed in a professional manner providing the highest level of customer service.

Main Tasks

  • Offering customer service to end users in relation to a wide range of products
  • Answering emails from customers
  • Ensure customer satisfaction by providing timely and accurate information
  • Logging detailed and accurate case notes to ensure optimal assistance for customers
  • Learn and retain a thorough working knowledge of all existing and new products
  • Attend team meeting/additional training sessions as scheduled
  • Share best practices and encourage development with staff and peers

Requirements

  • Intermediate vocational education (MBO)
  • Software related knowledge and aptitude is a plus
  • Sales mindset: outstanding listening skills and passion to find the right solution for the customer, while also closing the sale and potentially up-selling the customer
  • Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
  • You are a performance driven person comfortable working in fast-paced environments.
  • You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
  • Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.
  • Available to potentially work afternoons, evenings, weekends, and holidays.
  • Fluency in Swedish or Danish, and fluency in English