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Customer Support | Dutch

Customer service
Amsterdam

Would you like to work for an international company with offices in Amsterdam Zuid Oost? Our client is looking for a Technical Customer Support Agent, Dutch speaker to join their team!

As a Customer Support Dutch Agent, you will be a single point of contact for the customers at all times. Your responsibilities will include:

  • To provide a first class customer service experience at all times 
  • Develop knowledge to a level that requires no scripted answers and apply a comprehensive understanding of the Customer Services operation 
  • Take ownership of work ensuring contact with customer is maintained at regular intervals and are kept informed on progress 
  • To utilise the experience within the Customer Service team to resolve issues 
  • Use a logical approach and initiative to fact finding and problem resolution 
  • Build relationship with your peers across the business and encourage openness, sharing of best practices and encouragement 
  • Build positive working relationships with external suppliers 

Job Requirements for the Customer Support Dutch Agent:

  • Fluency in Dutch required, on top of fluency in English
  • Minimum of 1 year’s experience in Customer Service with problem solving, telephone support and complaints handling 
  • Intermediate IT skills with previous experience of Microsoft applications
  • Ability to complete technical training to engineer level and have the ability to communicate it back to a customer at an appropriate level of understanding
  • Ability to investigate and resolve non- technical i.e. financial issues 

Company profile: International | Down to earth | Friendly environment

 

What do they offer:

  • A direct contract
  • Reimbursement of commuting costs based on a distance of 10km from the office whether using public transport or car (0.19 cent per km by car) with an overall monthly limit agreed at €250.
  • Free Parking
  • Pension scheme
  • A fitness suite which is located opposite the office.
  • 23 holidays per annum