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Customer Support Associate - German & English

Customer service
Amsterdam
English

Description:

Do you want to be part of a young, friendly, international team who enjoy working together to deliver the exceptional service of a world leader in sportswear? We are currently looking for a German Customer Support Associate for one of our global sportswear clients. The support professional will be responsible for taking inbound calls from prospective German customers with regards to sports and electronic accessories. Handling customer inquiries in a professional manner while providing the highest level of technical/customer service. It is important to maintain a good knowledge of the sports environment and the latest gadgets.
You will be passionate about the product and highly motivated to deliver exceptional customer service. You will want to build a rapport with repeat customers and be as enthusiastic as they are about the brand and product.
Apply today to make sure you do not miss out on this great opportunity.  Join the customer service team with the number one sports brand in the world!
Job Profile for German Customer Support Associate
Responsibilities will include but not be limited to:
  • Offer customer service to end users/dealers in relation to a wide range of products
  • Answer emails from customers/dealers
  • Ensure customer satisfaction by providing timely and accurate information
  • Log detailed and accurate case notes to ensure optimal assistance for customers
Candidate Profile for German Customer Support Associate
  • Must be fluent in English and German, both written and spoken
  • Intermediate vocational education (MBO)
  • You have strong typing and PC skills
  • Software related knowledge and aptitude a plus
  • Willing to work flexible hours - irregular hours (shifts take place Monday to Friday between 09.00 – 21.00 and Saturday 09.00 – 18.00)
  • Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression
  • You are outgoing and approachable, with excellent customer service and enjoy working in a team environment
  • You are interested in sports and you enjoy different sports activities
  • Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation
  • Ambition is absolutely welcome, they have possibilities for growth, all mentor, and team-leading positions are usually filled internally, 80% of the managers started as an agent
What Our Client Offers
  • An exciting full-time job in a dynamic international environment
  • Fully paid training
  • 25 vacation days based on full-time employment
  • Holiday allowance
  • Pension plan
  • Yearly merit review
  • Attendance bonus system (700 yearly)
  • Referral bonus system (600 euro per referred candidate)
  • Possibilities for development and promotions
  • Location easy to reach by public transport / full travel costs compensation if you live further than 10 km from working location
  • Sports and game activities
  • Employee of the month and employee of the year
  • Office parties with food, drinks, and DJ
Work Hours:

40 hours per week