Customer Care Coordinator - Native level of German

Customer service

You will:
• Assist clients over phone or e-mail, you are there to assist them in their requests. This varies in a wide range from invoices, service orders, commercial orders, and technical questions.
• Help customers by troubleshooting, diagnosing and resolving any product related problem. • Make sure that the client as well as customers are provided with the answer meanwhile you are handling an average 20 calls and about 60 calls.• Contribute to overall team performance (customer service targets), including support and assistance of the team. As a team, you solve difficult cases and continuously create and improve standardized protocols.• Be the ambassador of the medical devices by giving excellent client service. You play an important role in client satisfaction and their continued business.• Understand the needs of the clients and therefore you cooperate together with the technical, logistics, and sales team to meet these needs.


The successful candidate has:

• Native level of German (spoken and written)
• Excellent command of Dutch (spoken and written)
• The availability of working full-time; from Monday till Friday
• 2 years of experience in customer service
• Patient to learn as medical devices industry requires to know every details
• Excellent communication skills
• Willingness to work long-term

About the company:

Our client is a global medical device specialist. The headquarter is in USA and has international subsidiaries in Canada, Europe and Asia.