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Account Manager | Customer Support Rep | Italian

Customer service
Amsterdam

Description:

For one of our clients we are looking for an experienced Account Manager / Customer Support Representative to join their team. Our client is an international client based in Hoofddorp. In this job as Account Manager / Customer Support Representative, you will take care of the full process: the customer experience, customer satisfaction, and the on-time delivery of orders.

RESPONSIBILITIES

  •  Full order management, processing orders, providing price information, determine appropriate shipping methods and ship dates
  • Manage requests, creating proposals, and completing quotes.
  • Follow up with customers
  • Constantly checking stock levels, coordinating with warehouse and the supply chain team, help manage inventory, and ensure on-time and in full delivery of customer orders.
  • Making reports to help support business objectives

Requirements:

  • Native or fluent Italian
  •  3-5 years of customer service, order management, and account management experience.
  • Must have experience in order management, and a clear sense of responsibility .
  • Interested in working for a fast-paced, international business.
  • Ideally has experience in sales support or working for a commercial company.
  • Able to work under pressure, multi-task, and meet deadlines.
  • Demonstrates great communication skills.
  • Must be able to build and analyze reports via Excel.