Service Coordinator - speaking German on a native level
Updated: 08 Aug 2019
Our client is currently looking for an additional Service Coordinator to join their team. In this role you will provide advice and service to customers, coordinate service activities and assists in maintenance and reporting of service data with the objective to satisfy their retailers and consumers. Tasks: • Responsible for all incoming and outgoing email and telecommunications for all warranty related concerns and other relevant questions; - Quality: Product knowledge, problem solving, exceed customer’s expectations. - Accessibility: Response time - Productivity • Provide correct solutions to customers (know how to troubleshoot) and identify replacement components; • Register and report relevant information (customer data, product issue, etc.); • Maintain customer relations; • Communicate with other relevant departments (customer care, sales, R&D).
Requirements:• Bachelor degree preferred • Experience in customer service or hospitality • Skilled in communicating with customers, good phone skills • Customer oriented, team player, positive, friendly, flexible • Candidates must already be living in the Amsterdam area or have concrete relocation plans • Speaking German on a native level, and English on an excellent level • Speaking one of the following languages is a big plus: Dutch, Spanish, Swedish, Italian, or French
Salary Benefits:This is a long term, full time job, starting with an agency contract. Salary between € 2000 - 2300 gross depending on experience, + a great social, international, and professional work environment in an international company in Amsterdam (Zuid-Oost). Working hours: 32-40 hours per week. Part time could be an option in the future.
About the company:International and very nice company to work for, with consumer goods.