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Customer Service Operational Representative Dutch and French speaking

Customer service
Amsterdam Zuidoost

Description:

This Operational Representative will provide exceptional, accurate service to all customers in assigned country teams, while managing a substantial volume of requests and inquiries electronically. Some phone work to gather additional information from customers will be needed.

Job responsibilities and tasks:
Work in conjunction with team members to add value to customers
Manage a large volume of transactional work in both languages
Accurately service customer requests received by email or through customer portals
Reply to customer requests primarily via email and occasionally phone
Prioritize customer requests based on importance/urgency and by effectively managing the group inbox
Proactively share pertinent customer information with industry teams
Manage customer complaints and returns
Maintain up-to-date account and customer contact information
Process quotes and orders by accurately following relevant policies and procedures

Requirements:

Responsibilities:

High attention to detail and accuracy in all work
Strong organizational/time management skills
Ability to deal with a high work load and changing responsibilities
Prioritization skills
Excellent team player; self-managed and proactive
Ability to communicate clearly and effectively
Process and procedure driven, with passion to identify and drive areas for improvement
5 day work week, Monday-Friday. Shifts may vary between 08.30 -17.00/09.30-18.00

Desired Qualifications:
College degree preferred
Solid computer skills, experience with ERP systems preferred
Ability to type a minimum of 35 words/minute
Prior Customer Service experience