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Business Service Representative - Swedish Speaker

Customer service
Amersfoort
Swedish

We are looking for a proactive Business Service Representative, who speaks near-native Swedish, to join our expanding team at Applied Medical’s European headquarter located in Amersfoort (NL). In this position, you will be responsible for managing the tendering process and processing all customer and sales teams’ requests on time and in an adequate manner. It is essential to have a very good understanding of written texts, including those featuring legal language, excellent organization, and project management skills, to be able to work in a structured manner and adhere to deadlines.

You will be part of our Customer Service Team and you will report to the Team Leader Tender Management. The Customer Service team is divided into four areas: Order Management, Customer Relations, Tender Management and Field Support. The Tender Management Representative supports and therefore communicates with other departments, the local sales teams, and customers.

Within Applied Medical this position has the internal job title of Tender Management Representative.

Key Responsibilities

  • Identify tender opportunities, cascade the tender requirements to the sales and management teams and issue the tender documentation using approved templates
  • Liaise with different departments in Applied Medical to answer tender-related requests by providing accurate, verified and approved information
  • Inform customers of any price and product changes during the tender cycle
  • Act as a reviewer towards the tendering process of colleagues
  • Interpret instructions and issues that might arise, and take actions according to administrative policies and procedures
  • Timely notify any obstacles in the process to the Team Leader and propose a solution to solve and possibly prevent them from happening
  • Support the local sales team by sending price quotations, sales brochures, and samples when needed for the tenders
  • Translate basic English documents into the native language
  • Handle and process hospital usage report request in Excel format
  • Act as a backup for the order management and customer relations team by answering incoming phone calls and e-mails from customers and dealing with queries from customers regarding shipments and invoices

Requirements:

  • Vocational education/bachelor degree level 
  • 1-3 years of relevant working in an office environment experience
  • Strong affinity with Customer Service (tender experience is preferred)
  • Excellent (near-native) Swedish 
  • Excellent English, both written and spoken
  • Good understanding of complex texts that can include legal language
  • Proficient in Microsoft Office tools, especially Excel
  • Experience with SAP is preferred
  • Independent, proactive and able to respond well to procedural/software changes 
  • Already living in the Netherlands is preferred

Salary Benefits:

We offer

  • Good remuneration package including pension and 27 vacation days
  • Travel allowance and health insurance benefits
  • Opportunity for personal development and continuous learning
  • Education reimbursement program
  • Informal and international work environment with over 35 nationalities
  • Teambuilding and volunteer opportunities
  • Onsite group exercise classes and health activities

Interested? 

Are you an individual who thrives in a fast-paced, challenging and professional, yet casual business environment? We are looking forward to receiving your application.

To learn more about our global company please visit our website: https://www.appliedmedical.com/

Work Hours:

40 hours per week

About the company:

At Applied Medical, we are committed to making a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in an international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities for ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities. If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community, and environment, Applied Medical is the place for you.