Mary Jane facilitates individuals and companies in learning simple, effective techniques to reduce, ...
It's all about resiliency: Communication
13 March 2013, by Mary Jane RoyThis is part of a series of articles discussing various aspects of stress and how we can learn to bounce back from stressful occurrences.
The problem
› Have you ever been guilty of reading someone’s mind, assuming you know what the other person means?
› Have you created fiction for yourself from something you heard someone say?
› Have you jumped in, offering your two cents worth, not knowing the whole story and ending up with the proverbial foot in mouth?
› Have you ever been offended and not taken the time to ask for clarification?
Oh what conflicts are caused by ineffective communication. And conflicts of course lead to stress, usually for both sides. They often lead to long term grudges as well which are hugely toxic to us physically, mentally and emotionally.
There are many aspects to communication and we assume we do them all equally well. What we don’t know is just how ineffective we can be in both communicating what we really want and hearing what the other person needs.
The brain’s perspective
We think we know how to communicate. After all, most of us are pretty literate. We know how to speak, write and read. The first question I ask is, do we really know how to listen?
I fear not. The reasons are many and they are somewhat complicated. They have to do with how our brains function. We carry our own baggage into conversations. Our past experiences, needs, values, language, self-image, beliefs, prejudices, attitudes, wants, fears, mind-sets all influence what we hear and how we interpret what we hear. It’s a long list.
Our brain filters the information it receives based on all of these factors. We think we know what the other person says and means but we can never, ever truly stand in their shoes. Your reality won’t be, can’t be, their reality.
Have you also ever noticed how as someone is speaking, we’re already formulating our responses in our brain? There is a constant barrage of thoughts or judgments. We can’t wait for the other person to stop talking so we can make our point.
If this is so, how can we be listening coherently? From our hearts?
Original photo by Flickr user Gustavo Devito
Communicating effectively
Really effective communication is like a couple dancing in total harmony with each other. It can be learned. But it takes a lot of practice. And we’ll make a lot of mistakes before we master it.
In my work of teaching others how to develop more resiliency in stressful situations, I share how one can become coherent in the moment using their breathing. In past articles I’ve elaborated on this theme. Even in the midst of a conflict, slow and deep breathing opens up a gap between a stimulus (what someone said or did) and our response.
Instead of the knee-jerk reaction we’re so used to, it allows us to respond with supportive choices in the moment. There is a physiological reason for this: a brain that isn’t engaged in emotions like anger or fear is a brain that can think logically and creatively. That brain helps us find more helpful ways to look for the win-win in situations.
Prevention is the best medicine
Best of all would be preventing conflicts from occurring. Marshall Rosenberg, a U.S. psychologist, developed a method he calls Nonviolent or Compassionate Communication.
Those who practice this way of communicating learn to resolve differences peacefully. It teaches us how to connect compassionately with ourselves and with others. It’s useful in both personal and business conflicts.
One last helpful hint. If you’re not clear what someone meant don’t assume, don’t guess, don’t mind-read. Show your vulnerability and ask for clarity. You can save yourself a lot of heartache and a lot of stress.
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WRITE A COMMENT
I got inspired by this article for my post (http://expatsincebirth.com/2013/03/13/communicating-is-listening-with-empathy/). Thank you very much!
Thank you so much for this! It's the first time I've been quoted and it feels wonderful. Next to the sun shining today this is the best gift I could have received. I will post this on the Mum knows Mum FB page. Hope the Breathe article helps to create that gap for you and yours.
Thanks Mary Jane, I'm working on the breathing and I'm getting better at it. I just have to convince my super energetic children to give me the time to do so ;-)
C
MaryJane
April 15 2013, 07:40PM
April 15 2013, 07:40PM
Ute once you get good at it, let them join you in it. This is magic when it comes to settling super energetic children down. They have the relaxation switch too. if they're young they can 'let the sunshine into their hearts' while they're breathing. Also tell them you're taking a 2 - 3 minute 'time out' for yourself. That can also help.
Thanks, Mary Jane, for this advice. I'll try this and let you know.
About the Author
Mary Jane Roy