Immigration and Naturalisation Service (IND)

The Immigration and Naturalisation Service (Immigratie en Naturalisatiedienst or IND) is a branch of the Dutch Ministry of Security and Justice which implements the immigration policy of the Netherlands.

For anyone wishing to gain admittance to the Netherlands, the IND is the organisation with which your application will be processed.

Whether you are an international looking to study in the Netherlands, an asylum seeker, or you simply want to move to the Netherlands to start a new life, then the IND will be your first point of contact.

IND Responsibilities and Duties

The work of the IND is mostly taken up with applications for residency permits and visas for people wishing to stay a short time in the Netherlands.

If you have been living in the Netherlands for some time and would like to become a naturalised Dutch citizen with a Dutch passport, the IND can help you with that too.

The IND also helps people who feel unsafe in their home country to seek asylum in the Netherlands.

How to contact the IND

There are several ways to get in touch with the IND, see contact details below.

Be aware that the IND sometimes receives enquiries from large numbers of people, which can lead to long wait times on the phone line, at the IND desk or to receive a reply via email.

Remember to have your V-number (file number) handy if you want to discuss your application. You can also find the V-number on the back of your plastic residence card.

IND telephone

For general enquiries or questions about your file call 088 0430 430 (normal phone charges apply) 9am-5pm, Monday to Friday. From abroad the number is: +31 88 0430 430

IND email

For general questions you can write to the IND using their email form. It’s not possible to ask about the process of your application via email.

IND on twitter

It’s possible to ask questions to @IND_NL on twitter between 9am-5pm on workdays. To protect your privacy never share your V-number on social media.

IND post

General questions can be submitted by post and addressed to:
Immigratie- en Naturalisatiedienst
Postbus 287, 7600 AG, Almelo

In person at an IND desk

There are eight IND desks around the Netherlands that you can visit. At the desks you can:
Ask general questions about residency in the Netherlands (only by appointment)
Submit your residence permit application (only by appointment)
Get a residence stamp or return visa in your passport (only by appointment)
Pick up a residence permit (no appointment necessary)
Have your passport photo or fingerprints taken (no appointment necessary)

IND Netherlands logo

IND desks in the Netherlands

Here is a list of the eight IND desks that you can visit in the Netherlands.

Please note: for most types of visit to the IND desks you must make an appointment in advance by calling 088 0430 430 between 9am - 5pm, Monday to Friday.

IND Amsterdam

Address: IND-loket Amsterdam
Stadhouderskade 85,
1073 AT, Amsterdam
Open: Mon-Fri, 9am-4pm

IND Eindhoven

Address: Rijksverzamelgebouw "Hooghuis"
Keizersgracht 5, 5611 GB, Eindhoven
Open: Mon-Fri, 9am-4pm

IND Hoofddorp

Address: Pharos

Mercuriusplein 1, 2132 HA, Hoofddorp
Open: Mon/Tues/Thurs, 9am-4pm (passport photos/fingerprints not available)

IND Rotterdam

Address: Groothandelsgebouw
Conradstraat 28, 3013 AP Rotterdam
Open: Mon/Tues/Wed/Fri, 9am-4pm, Thurs: 9am-midday

IND Rijswijk

Address: Churchillhof
Sir Winston Churchilllaan 293, 2288 DC, Rijswijk
Open: Mon-Fri, 9am-4pm

IND Utrecht

Address: IND Loket Utrecht
Bergstraat 58, 3511 RS, Utrecht

Open: Mon-Fri, 9am-4pm

IND Zwolle

Address: La Grande Vitesse

Zuiderzeelaan 43-51, 8017 JV, Zwolle
Open: Mon-Fri, 9am-4pm

IND 's-Hertogenbosch (Den Bosch)

Address: De Magistraat
Magistratenlaan 222, 5223 MA, Den Bosch
Open: Mon-Fri, 9am-4pm

Important note
The above information is subject to change. If you become aware of updated information please let us know.

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